Important Shipping Notes

To ensure a smooth and efficient delivery process, please verify that your order address matches your shipping address exactly.

Required Customer Details: Provide your full name, ship-to address, phone number, and contact email address. These details are essential, especially for the trans-shipper to handle customs processing during importation.

Vendor Requirements for Publishing Products on GrowEasyCity.com

As a vendor publishing products on GrowEasyCity.com, you are required to process and ship items within 3 business days after receiving payment, unless otherwise specified in written agreements between the vendor and customer. In cases involving importing fish, processing times may be longer. You must create and publish your specific shipping conditions—including methods, costs, and estimated delivery times—directly on your vendor profile. This allows for customization tailored to your operations, location, and customer needs, while ensuring transparency for buyers.

Additionally, your shipping policy must include clear instructions for customers to inspect packages immediately upon delivery. If damage is reported, you are required to verify the issue promptly and provide a replacement or suitable resolution.

Platform Fees

GrowEasyCity.com collects a 5% transaction fee for providing its services. This fee is non-refundable under any circumstances, regardless of the order status.

Suggestions for Vendors and Customers

To promote a positive and trustworthy experience on GrowEasyCity.com, we recommend the following practices for both vendors and customers:

• Keep Communication Records: Retain all records of communications (e.g., messages, emails, order notes, and tracking number receipts) until the transaction is fully completed and any potential disputes are resolved. This facilitates quick reference and efficient issue resolution.
• Provide Reviews After Transactions: Following each successful transaction, submit honest and constructive reviews for the other party. This helps build mutual trust, strengthens the platform’s reputation, and assists future users in making informed decisions.